Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"1acfc2a7e49cfd746cb8812e3fa838defee18693_lout","branding":{"id":"1","key":"sup","name":"臺中市師生st學習帳號或教育服務網問題支援","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"臺中市教育服務網及師生st學習帳號相關問題","sharedPortalName":"支援中心","translations":{"en-US":{"helpCenterTitle":"臺中市教育服務網及師生st學習帳號相關問題","sharedPortalName":"支援中心","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0093e0","helpCenterTitleColor":"#f5f5f5","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTE0MWRhYi00MjI1LTRiYzAtOGU5NS1lMDE3OTRmMTdjMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODE2MjU3MDQsIm5iZiI6MTc4MTYyNTEwNH0._ukBoGTqX1SpEGzg5OLqcvxqkIOzgjOEpA35iAIFv3c&client=e1141dab-4225-4bc0-8e95-e01794f17c39&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#100c08","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sup","projectId":10001,"serviceDeskId":1,"name":"臺中市師生st學習帳號或教育服務網問題支援","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"11","name":"st師生帳號相關問題","descriptionHtml":"<p>連絡電子郵件* <br> 如果您無法使用 st 信箱，務必留下可聯絡的信箱。</p>","callToAction":"st師生帳號相關問題","introHtml":"<p>如有未盡之處，可洽詢臺中市教育網路中心</p>","icon":10520,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[11],"key":""},{"id":"58","name":"教育局服務網相關問題","descriptionHtml":"<p>如有服務網問題，可電洽思騰資訊：04-2358-2259</p>","callToAction":"教育局服務網相關問題","introHtml":"<p>教育局服務網帳號登入、復用、停用、職務異動或申請等相關問題<br> 請先電洽「思騰資訊」04-2358-2259<br> 或email至 sternservice1@tc.edu.tw</p>","icon":10466,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[44],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"91","name":"EMAIL填報案件","descriptionHtml":"","callToAction":"EMAIL填報案件","introHtml":"<p>service@st.tc.edu.tw</p>","icon":10511,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"8","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"10","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>serive@st.tc.edu.tw信件</p>","icon":10545,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"6","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"7","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"3","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"2","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"4","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"25","name":"申請開通使用第三方應用程式(限學校資訊人員)","descriptionHtml":"<p>請說明要開通的第三方服務內容，例如：應用服務名稱? 使用對象及用途? 開放權限?<br> 資訊人員請留下公務用信箱，以此通知您處理進度</p>","callToAction":"申請開通使用第三方應用程式(限學校資訊人員)","introHtml":"<p>如果貴校要申請使用st帳號授權第三方服務，請資訊人員(資訊組長或網管教師)先聯繫教網中心應用推廣組</p>","icon":10511,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"ST帳號問題"},{"id":44,"name":"服務網問題"}],"orderMapping":{"11":[11],"44":[58],"1":[6],"5":[6,7,2,8,1],"3":[3],"4":[4,6],"2":[7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTE0MWRhYi00MjI1LTRiYzAtOGU5NS1lMDE3OTRmMTdjMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjQwMDA3ODIxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MTYyNjMwNCwibmJmIjoxNzgxNjI1MTA0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.lco_fMgLOYXur3pYo0Zf2Cn-RsoJhacQes50kFH-6Ec","targetCollection":"upload-user-collection--1240007821","endpointUrl":"https://api.media.atlassian.com","clientId":"e1141dab-4225-4bc0-8e95-e01794f17c39","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10001,"issueType":{"id":"10011","name":"Task"},"form":{"name":"st師生帳號相關問題","descriptionHtml":"<p>連絡電子郵件*\t<br/>\n如果您無法使用 st 信箱，務必留下可聯絡的信箱。</p>","callToAction":"st師生帳號相關問題","intro":"<p>如有未盡之處，可洽詢臺中市教育網路中心</p>","instructions":"<p>連絡電子郵件*\t<br/>\n如果您無法使用 st 信箱，務必留下可聯絡的信箱。</p>","icon":10520,"iconUrl":"https://st-tcnc-service.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10198","label":"聯絡資料-姓名","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10094","fieldConfigId":"10199","label":"聯絡資料-電話","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10095","fieldConfigId":"10200","label":"聯絡資料-與帳號擁有者關係","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10042","label":"本人","selected":true,"children":[]},{"value":"10043","label":"家長","selected":false,"children":[]},{"value":"10044","label":"就讀學校師長","selected":false,"children":[]},{"value":"10045","label":"其他","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10096","fieldConfigId":"10201","label":"帳號資料-ST學習帳號(例如: abc123@st.tc.edu.tw)","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":"","presetValues":[],"defaultObjectAsJson":"\"\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10097","fieldConfigId":"10202","label":"帳號資料-帳號擁有者姓名","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10098","fieldConfigId":"10203","label":"帳號資料-目前或最後就讀/任職本市學校","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10099","fieldConfigId":"10204","label":"回報問題","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10046","label":"申請帳號復權","selected":true,"children":[{"value":"10047","label":"暫時啟用帳號復權","selected":true,"children":[]}]},{"value":"10048","label":"專屬類別 [ 限學校管理者選用 ]","selected":false,"children":[{"value":"10049","label":"無法自動生成帳號","selected":false,"children":[]},{"value":"10050","label":"身份證號誤植相關","selected":false,"children":[]},{"value":"10051","label":"居留證號誤植相關","selected":false,"children":[]},{"value":"10052","label":"存取權授予第三方","selected":false,"children":[]},{"value":"10053","label":"停用應用程式-Google Chat (即時通訊/聊天室)","selected":false,"children":[]},{"value":"10054","label":"停用應用程式-Google Group (論壇)","selected":false,"children":[]},{"value":"10055","label":"學校管理者權限問題","selected":false,"children":[]}]},{"value":"10056","label":"其它","selected":false,"children":[{"value":"10057","label":"Google 應用服務權限問題","selected":false,"children":[]},{"value":"10058","label":"登入時回應錯誤訊息或無法存取問題","selected":false,"children":[]},{"value":"10059","label":"帳號安全性疑問","selected":false,"children":[]},{"value":"10060","label":"其它 (特殊原因或事由)","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"問題簡述","description":"請摘要重點，例如：帳號無法登入、要開通的應用程式名稱?","descriptionHtml":"<p>請摘要重點，例如：帳號無法登入、要開通的應用程式名稱?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"問題詳細描述","description":"請詳細描述您的問題或遇到的狀況，並再確認您是否已於上方留下可聯繫的方式","descriptionHtml":"<p>請詳細描述您的問題或遇到的狀況，並再確認您是否已於上方留下可聯繫的方式</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"可將您的問題或遇到的狀況，應用程式所產生的畫面截圖或相關說明內容，以附加檔案的方式上傳","description":"可上傳多檔","descriptionHtml":"<p>可上傳多檔</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/11","calendarParams":{"firstDay":0,"date":"2026-06-16T23:51:44+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTE0MWRhYi00MjI1LTRiYzAtOGU5NS1lMDE3OTRmMTdjMzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMjQwMDA3ODIxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MTYyNjMwNCwibmJmIjoxNzgxNjI1MTA0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.lco_fMgLOYXur3pYo0Zf2Cn-RsoJhacQes50kFH-6Ec","targetCollection":"upload-user-collection--1240007821","endpointUrl":"https://api.media.atlassian.com","clientId":"e1141dab-4225-4bc0-8e95-e01794f17c39","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}